Representatives from CNI member organizations gather twice annually to explore new technologies, content, and applications; to further collaboration; to analyze technology policy issues, and to catalyze the development and deployment of new projects. Each member organization may send two representatives. Visit https://www.cni.org/mm/fall-2017 for more information.

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Tuesday, December 12 • 9:00am - 9:45am
Fostering Organizational Change through Service and Space Design Strategy

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In Spring 2017, the University of Michigan Library completed an engagement with brightspot strategy, consultants who worked with our academic user community and staff to design a service framework and space strategy to guide our organization's work into the future. This holistic framework and philosophy have the potential to transform our large organization's approach to designing and delivering aligned and impactful user experiences. A Service Design Task Force was formed to take this strategy and begin to design pilots and prototypes for new and evolved services and spaces, with a particular focus on enhancing the library's ability to partner around consultation, digital scholarship, and designing for emergence. The three members of the Task Force represent expertise in learning and teaching services, user experience, space design, discovery services, and web technologies. Our goal in this work is to transform our organization's capacity to design, deliver, and iterate high quality virtual and physical services in 21st-century learning and research environments within the library through user and staff engagement, rapid prototyping, and design thinking. In our presentation, the Task Force members will share current and future strategies for engaging the organization in this work, including tools and formats for design and discussion that have supported our work with the library community. We'll also discuss next steps for piloting and prototyping new service ideas in existing library spaces in order to inform future space transformations.

Jessica Sher contributed to this project.

avatar for Emily Rodgers

Emily Rodgers

Space, Design and Assessment Librarian, University of Michigan
I'm the Space, Design and Assessment Librarian at the University of Michigan Library. I love building communities around sharing resources, skills, perspectives and tools to enable individuals to achieve their goals. I also love reading and hot summer days.
avatar for Meghan Sitar

Meghan Sitar

Director of Connected Scholarship, University of Michigan
As Director of Connected Scholarship at the University of Michigan Library, I lead a team of individuals dedicated to partnering with our community of scholars and library colleagues to enable discovery, exploration and creation. We do this through direct user interactions, consultations... Read More →
avatar for Rachel Vacek

Rachel Vacek

Head of Design & Discovery, University of Michigan Library
Rachel Vacek manages the Design & Discovery department that provides development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the University of... Read More →

Tuesday December 12, 2017 9:00am - 9:45am